Royal Mail Order Processing Delay

We want to inform our customers of a recent technical issue that caused a delay in order processing.

We experienced a major system crash affecting the connection between our warehouse application and Royal Mail. Unfortunately, this meant we were temporarily unable to process any orders placed after 9:00 AM on May 19th.

Our developers and Royal Mail technicians have been working urgently to fix this, and we are pleased to report that as of 19:30 today, the connection has been fully restored.

What happens next? Our warehouse team is working hard to catch up, and all delayed orders will be posted this Thursday. We sincerely apologize for the inconvenience and frustration this delay may have caused. We know you are eager to receive your items, and we greatly appreciate your patience while we worked to get our systems back online!